Shipping policy

SHIPPING POLICY

Last updated: 11 October 2026

This Shipping Policy explains how Beauty Shelf Studio processes and delivers orders. It applies to purchases made through beautyshelfstudio.com.

1. SHIPPING DESTINATIONS

We currently deliver to addresses within Sweden.

Available delivery methods may depend on the delivery address, postal code, parcel size, parcel weight and the products included in the order. The delivery methods available for a particular order will be shown at checkout.

We may add additional delivery destinations or carriers in the future. The delivery options, prices and estimated delivery times displayed at checkout at the time of purchase will apply to the order.

2. ORDER PROCESSING

Orders are normally prepared and handed over to PostNord on the same business day or the next business day after we have received the order and payment has been successfully authorised.

Business days are Monday through Friday, excluding Swedish public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during launches, promotional periods, public holidays, unusually high order volumes or circumstances outside our reasonable control. Where an order is subject to a significant delay, we will make reasonable efforts to inform the customer using the contact information provided with the order.

An order confirmation does not mean that the order has been dispatched. A separate shipping confirmation will normally be sent once the order has been prepared and handed over for delivery.

3. SHIPPING CARRIER

We currently use PostNord for deliveries within Sweden.

We may use another carrier or delivery partner where this is stated at checkout or where reasonably necessary to complete the delivery. Any such change will not result in an additional shipping charge to the customer unless the customer has agreed to the charge.

PostNord may redirect a parcel to another service point or delivery location due to capacity, parcel dimensions, operational requirements or other circumstances within PostNord’s delivery network.

4. SHIPPING METHODS

Depending on availability and the customer’s address, delivery options may include:

delivery to a PostNord service point;
delivery to a PostNord parcel locker;
delivery to the customer’s mailbox or home address; or
another delivery method shown at checkout.

Not every delivery method is available for every address or order.

The customer is responsible for selecting an appropriate available delivery method and, where applicable, service point or parcel locker during checkout.

5. SHIPPING COSTS

Shipping costs are calculated or displayed at checkout before the order is completed.

Shipping costs may depend on factors including the selected delivery method, delivery address, parcel weight, parcel dimensions, order value and any applicable shipping promotion.

Any free-shipping offer, threshold or promotional shipping rate will be subject to the conditions displayed on the website or at checkout. Unless otherwise stated, free shipping applies only to the standard eligible delivery method.

Shipping charges paid at checkout do not include costs caused by incorrect customer information, an uncollected parcel, a refused delivery or another circumstance attributable to the customer.

6. ESTIMATED DELIVERY TIMES

PostNord Home Small Prio normally delivers within Sweden in 1–2 business days after the parcel has been handed over to PostNord. Order processing takes place before this transportation time.

Delivery times are estimates and are not guaranteed delivery dates unless we have expressly confirmed a guaranteed date in writing.

The estimated transportation time begins when the parcel has been handed over to the carrier, not when the order was placed.

Delivery may take longer for certain postal codes, rural areas, islands, during weekends, public holidays, promotional periods, severe weather, transport disruptions or periods of unusually high parcel volume.

Nothing in this section limits any rights the customer may have under mandatory consumer law in the event of a delayed delivery.

7. TRACKING AND DELIVERY NOTIFICATIONS

Where tracking is available, the customer will normally receive tracking information after the order has been dispatched.

Tracking and delivery notifications may be sent by Beauty Shelf Studio, PostNord or another delivery partner through email, SMS, the PostNord App or another available notification method.

The customer is responsible for providing a correct email address and mobile telephone number and for monitoring delivery notifications and tracking updates.

Carrier tracking may take some time to update after a shipping confirmation has been issued.

8. CUSTOMER INFORMATION AND DELIVERY ADDRESS

The customer is responsible for ensuring that all information submitted with the order is complete and correct, including:

full name;
delivery address;
postal code;
city;
mobile telephone number;
email address;
door code or other necessary delivery instructions, where applicable; and
the selected service point or parcel locker, where applicable.

Please contact us immediately at info@beautyshelfstudio.com if any information needs to be corrected.

We cannot guarantee that an address, recipient or delivery method can be changed after an order has entered processing or has been dispatched.

We may place an order on hold, contact the customer or cancel and refund the order if the delivery information appears incomplete, inconsistent or invalid and cannot reasonably be verified.

If a parcel is delayed, misdirected, returned or requires reshipment because the customer provided incorrect or incomplete information, the customer may be responsible for the actual and reasonable additional costs caused by the error, to the extent permitted by applicable law.

9. SERVICE-POINT AND PARCEL-LOCKER DELIVERIES

Where an order is delivered to a service point or parcel locker, the customer must collect the parcel within the period stated in PostNord’s notification, tracking information or app.

Collection periods may vary depending on the delivery service, location, parcel type, carrier capacity and current PostNord conditions.

The customer is responsible for monitoring notifications and collecting the parcel before the stated deadline.

The customer may need to present valid identification, a collection code, Mobile BankID or use the PostNord App, depending on the delivery method and PostNord’s requirements.

If a selected parcel locker is unavailable, full, unsuitable for the parcel or affected by an operational issue, PostNord may deliver the parcel to another parcel locker or service point.

10. UNCOLLECTED, REFUSED OR UNDELIVERABLE PARCELS

Failing to collect a parcel, refusing a delivery or allowing a parcel to be returned does not by itself constitute a valid notice that the customer wishes to exercise a right of withdrawal.

A customer who wishes to withdraw from or return an order must clearly notify us in accordance with our Return and Refund Policy.

If a parcel is returned to us because:

it was not collected before the collection deadline;
the delivery was refused without prior agreement;
the customer was unavailable where attendance was required;
the address or contact information was incorrect or incomplete;
required identification or delivery information could not be provided; or
another circumstance attributable to the customer prevented delivery,

we may deduct from the customer’s refund, or separately charge the customer, the actual and reasonable costs incurred as a result. These costs may include return transportation, carrier charges and any necessary new shipping cost.

Any charge will be limited to costs that are reasonable and permitted under applicable law.

Once the returned parcel has been received and processed, the product price will be refunded in accordance with applicable law and our Return and Refund Policy, less any permitted charge.

If the customer still wishes to receive the products, a new shipping charge may be required before the parcel is sent again. We cannot guarantee that returned products will remain reserved or available for reshipment.

This section does not apply where the failure to deliver was caused by Beauty Shelf Studio or the carrier and was not attributable to the customer.

11. ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you wish to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled once processing has begun.

If the order has already been dispatched, it may need to be handled as a return under our Return and Refund Policy. The customer may be responsible for return shipping where permitted by law and clearly stated in that policy.

12. DELAYED SHIPMENTS

Carrier delivery estimates may be affected by circumstances outside our reasonable control, including severe weather, transport disruptions, technical problems, public holidays, industrial action, unusually high parcel volumes and local delivery restrictions.

If tracking has not updated for an unusually long period, please contact us at info@beautyshelfstudio.com with the order number.

We may need to allow the carrier a reasonable period to investigate the shipment before determining the appropriate resolution.

Nothing in this policy excludes or restricts the customer’s rights under mandatory consumer law relating to delayed or undelivered goods.

13. MISSING PARCELS AND ORDERS MARKED AS DELIVERED

If tracking shows that a parcel has been delivered but the customer cannot locate it, the customer should first:

check the mailbox, doorway and any location shown in the delivery information;
review the delivery photograph, where available;
check with other members of the household;
check whether the parcel was delivered to a service point, parcel locker or alternative location; and
review notifications in the PostNord App, SMS messages and email.

If the parcel still cannot be located, the customer should contact us without undue delay at info@beautyshelfstudio.comand include the order number.

The customer may be asked to provide information or written confirmation reasonably required for us or the carrier to investigate the delivery.

Where appropriate, Beauty Shelf Studio will submit or assist with the carrier claim because we hold the relevant shipping and order information.

The customer should not be required to resolve a carrier loss independently where Beauty Shelf Studio remains legally responsible for the delivery.

14. DAMAGED SHIPMENTS

The customer should inspect the parcel and products as soon as reasonably possible after delivery.

If the parcel or products appear to have been damaged during transportation, please contact us as soon as possible, preferably within 48 hours of delivery, at info@beautyshelfstudio.com.

Please include:

the order number;
a description of the damage;
photographs of the outer packaging;
photographs of the shipping label;
photographs of the internal packaging; and
photographs of the damaged product.

The customer should retain the product and all packaging until we confirm that they may be discarded, as the carrier may require them when assessing a claim.

The requested 48-hour notification period helps us investigate the damage with the carrier. It does not remove or shorten any mandatory statutory rights.

Damage caused during transportation will be handled in accordance with applicable consumer law and our Return and Refund Policy.

15. MULTIPLE OR PARTIAL SHIPMENTS

We may divide an order into more than one shipment where reasonably necessary, for example because of packaging requirements or operational circumstances.

The customer will not be charged additional shipping solely because we choose to divide an order into multiple shipments.

Separate parcels may arrive on different dates and may have different tracking numbers.

16. RISK OF LOSS

For consumer purchases, responsibility for the goods and the risk of accidental loss or damage transfer in accordance with applicable mandatory consumer law.

As a general rule, the risk does not transfer to the customer merely because we have handed the parcel to a delivery carrier offered by us. The risk normally transfers when the customer, or another person authorised by the customer, has taken possession of the goods.

This does not prevent the customer from being responsible for additional costs or losses caused by incorrect information, failure to collect the parcel or another circumstance attributable to the customer, where permitted by law.

17. LIMITATION OF THIS POLICY

Nothing in this Shipping Policy is intended to exclude, restrict or replace rights that cannot legally be excluded or restricted under Swedish or other applicable mandatory consumer law.

Where this policy conflicts with mandatory consumer law, the mandatory law will apply.