Refund policy

Return and Refund Policy

Last updated: 30 July 2026

This Return and Refund Policy applies to consumer purchases made through beautyshelfstudio.com.

Nothing in this policy limits any mandatory rights that you may have under applicable consumer protection law. Where mandatory law gives you more favourable rights than this policy, the mandatory law will apply.

Our 30-day return policy

We offer customers the possibility to request a return within 30 calendar days, beginning on the day after the final item in the order was delivered.

Our return period consists of:

your statutory right of withdrawal during the first 14 days, where applicable; and
our voluntary extended return period from day 15 through day 30.

Different product-condition requirements apply to these two periods, as explained below.

Statutory 14-day right of withdrawal

Consumers purchasing online generally have the right to withdraw from their purchase without giving a reason by notifying us within 14 days.

The withdrawal period begins on the day after you, or a person designated by you, receives the goods. If an order is delivered in several separate shipments, the period begins on the day after the final item is received.

To exercise your right of withdrawal, you must send us a clear notice before the 14-day period expires. You can do this by:

using the electronic Cancel or return an order function available through your customer account; or
emailing info@beautyshelfstudio.com.

Please include your name, order number and the product or products you wish to return.

You do not need to provide a reason when exercising your statutory right of withdrawal.

When you submit a request through the electronic function, you will receive an automatic email confirming that we have received your request. This confirmation acknowledges receipt of your request and does not mean that the return or cancellation has already been approved.

After notifying us, you must send the goods back without unnecessary delay and no later than 14 days after the date on which you notified us.

Voluntary extended returns from day 15 to day 30

Returns requested after the statutory 14-day withdrawal period but within our 30-day return period are offered voluntarily by Beauty Shelf Studio.

To qualify for an extended return, the product must be:

unused, unworn, unwashed and unaltered;
free from marks, hair, odours, stains and other signs of use;
complete, including all components, accessories and instructions;
returned with all tags, hygiene seals and protective materials intact;
returned in its original product packaging; and
in a condition that allows it to be sold again as new.

The outer delivery box does not need to be unopened. However, the original packaging belonging to the product must be preserved and returned in good condition.

We may decline a voluntary extended return if these conditions are not met. This does not affect any mandatory rights you may have regarding defective or incorrectly supplied products.

How to start a return

Before sending a return, please submit a return request through the electronic Cancel or return an order function available through your customer account, or contact us at:

Email: info@beautyshelfstudio.com

To use the electronic function, sign in using the email address associated with your order and select the relevant order. You will receive an automatic email confirming that we have received your request.

Include:

your full name;
your order number;
the product or products you wish to return; and
whether the return concerns withdrawal, an extended return, damage, a defect or an incorrect product.

For ordinary withdrawals, giving a reason is optional.

We will provide return instructions and help identify the return correctly. Contacting us before sending the package helps prevent delays but does not limit a valid statutory right of withdrawal.

Returns must be sent to:

Beauty Shelf Studio – Returns
Kolsnarsvägen 14
120 51 Årsta
Sweden

Do not send returns cash on delivery. Returns must not be sent to a product manufacturer, supplier or another address unless we have instructed you to do so.

Please include your order number inside the package.

Return shipping costs

For returns caused by a change of mind, including statutory withdrawals, the customer is responsible for the direct cost of returning the goods unless we have expressly agreed to cover that cost.

You may arrange your own return shipping. We strongly recommend using a tracked shipping method and keeping your receipt and proof of postage until the return has been completed.

Where we offer a prepaid return label for a change-of-mind return, the stated cost of that label may be deducted from your refund. We will inform you of the cost before the label is issued.

Beauty Shelf Studio will cover necessary return shipping costs when the return concerns a valid complaint, such as:

a defective product;
a product damaged before or during delivery;
an incorrect product; or
a product that materially differs from its description.

Please contact us before returning a defective, damaged or incorrect product so that we can provide appropriate instructions.

Product inspection and diminished value

During the statutory withdrawal period, you may inspect a product to the extent reasonably necessary to establish its nature, characteristics and function, similar to how you could inspect it in a physical store.

If a product has been handled more than necessary and this has caused an actual reduction in its value, we may make a reasonable deduction corresponding to that loss in value, where permitted by law.

Examples of handling that may cause diminished value include using, wearing, washing, staining, damaging or otherwise handling a product beyond what is necessary to inspect it.

We do not charge a general administration fee or restocking fee for exercising a statutory right of withdrawal.

Hygiene-sensitive and sealed products

The right of withdrawal does not apply to a product that:

is not suitable for return due to genuine health-protection or hygiene reasons;
was supplied with a hygiene seal or equivalent protective seal; and
has had that seal broken after delivery.

Ordinary product packaging is not automatically considered a hygiene seal.

Where a product is subject to this exception, this will be indicated on the product page, packaging or accompanying information where reasonably possible.

Products intended for contact with the skin, eyes, scalp or body are not automatically excluded from return. The hygiene exception applies only where the legal requirements for the exception are met.

A defective or incorrectly supplied hygiene-sensitive product may still be covered by your legal complaint rights.

Other exceptions

The statutory right of withdrawal may not apply to:

products made to the customer’s specifications;
clearly personalised products;
products that deteriorate or expire rapidly; or
other products that are legally exempt from the right of withdrawal.

Any relevant exception will be communicated before purchase where required.

Sale and final-sale products

Products purchased at a reduced or promotional price remain covered by mandatory withdrawal and complaint rights.

A product specifically marked Final Sale at the time of purchase may be excluded from our voluntary extended return period from day 15 to day 30. A Final Sale designation does not remove any statutory right of withdrawal, complaint right or other mandatory consumer right.

Sets, bundles and multipacks

A product sold as a set, bundle or multipack must normally be returned with all included components to qualify for a full refund.

If part of a set is missing, used or damaged, we may reduce the refund by the actual resulting loss in value, where permitted by law.

Where products were purchased under a multi-buy or bundle promotion and only part of the purchase is returned, the refund may be recalculated according to the promotional terms that applied when the order was placed.

Damaged, defective or incorrect products

Please inspect your order after delivery.

If a product is damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible at info@beautyshelfstudio.com.

Please provide:

your order number;
a description of the issue; and
photographs or other relevant documentation where possible.

Photographs help us investigate the matter but do not replace or restrict any mandatory complaint rights.

For consumers in Sweden, the legal right to complain about an original defect may generally apply for up to three years from delivery. A complaint must be made within a reasonable time after the defect was discovered or should have been discovered.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, a price reduction or a refund.

Normal wear and tear, accidental damage, misuse, failure to follow care instructions or damage caused after delivery is not considered an original product defect.

Exchanges

We do not currently offer direct exchanges as a standard service.

The simplest way to obtain another product, colour or variation is to return the original product in accordance with this policy and place a new order separately.

If you received a defective or incorrect product, contact us before placing another order. We may offer a replacement where appropriate.

Refunds

We will notify you when we have received and reviewed your return.

For a valid statutory withdrawal, we will refund payments covered by the withdrawal without unnecessary delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until:

we have received the returned goods; or
you have provided satisfactory evidence that the goods have been sent back,

whichever occurs first.

Refunds will normally be made to the original payment method unless you expressly agree to another method.

When an entire order is withdrawn during the statutory withdrawal period, we will refund the cost of the least expensive standard delivery method offered for that order.

Additional delivery costs resulting from your choice of an express, premium or more expensive delivery method are not refundable.

Original delivery charges are normally not refunded for:

partial returns where the remainder of the order is kept; or
voluntary extended returns requested after the statutory withdrawal period,

unless otherwise required by law.

For voluntary returns made between day 15 and day 30, refunds are normally processed within 10 business days after the returned goods have been received and inspected.

Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

Please contact info@beautyshelfstudio.com if you have not received a processed refund after 15 business days.

Order cancellations

If your order has not yet been fulfilled, you may request cancellation through the electronic Cancel or return an orderfunction available through your customer account or by contacting info@beautyshelfstudio.com.

Submitting a cancellation request does not guarantee that the order can be stopped. We process orders quickly and cannot guarantee cancellation after fulfilment has begun.

If the order has already been shipped, you may exercise any applicable right of withdrawal after delivery or follow the return instructions provided by us.

Uncollected packages and incorrect delivery information

Failing to collect a package does not by itself constitute a valid notice of withdrawal or cancellation. You must separately inform us that you wish to withdraw from or cancel the purchase.

If a package is returned because it was not collected, refused without notice, or could not be delivered due to incorrect or incomplete information supplied by the customer, we may charge or deduct our reasonable and actual costs resulting from:

the original shipment;
the return shipment; and
necessary handling of the returned package,

to the extent permitted by applicable law.

We do not charge a punitive fee. Any amount charged must reasonably reflect the costs incurred.

Responsibility when returning products

Please package returned products carefully so that they are protected during transport.

Include all product components and identifying information. A refund may be reduced if a product loses value because it was insufficiently packaged, damaged or returned incomplete, where permitted by law.

Keep your proof of postage until you have received confirmation that the return has been completed.